Effective Date: October 1st, 2025
Business Name: MAC Repairs USA LLC
At MAC Repairs USA LLC (“we,” “our,” or “us”), your privacy matters. We are committed to protecting the personal information of our customers, visitors, and partners. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you interact with our website or services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and details you provide through our contact form or service requests.
- Payment Information: If you make a payment through QuickBooks, your payment details are processed securely by QuickBooks. We do not store or directly handle full credit or debit card information.
- Service Records: Basic customer and vehicle information related to repairs and maintenance.
- Communication Data: Contact information used for scheduling, service updates, or promotional messages.
- Website Usage Data: Non-personal data such as IP address, browser type, pages visited, and time spent on our website. This may be collected through cookies or analytics tools.
2. How We Use Your Information
We use the information collected to:
- Respond to inquiries and provide our truck and trailer repair services.
- Process secure payments through QuickBooks.
- Maintain service records for warranty and customer support.
- Send service reminders, updates, and limited promotional offers via email or SMS.
- Improve website functionality and user experience.
- Comply with legal obligations or resolve disputes.
3. Sharing of Information
We do not sell or rent your personal information. We may share limited data only in the following cases:
- With Service Providers: Such as QuickBooks for payment processing or website tools that help operate our online systems.
- For Legal Reasons: If required by law, regulation, or government request.
- To Protect Our Business: When necessary to prevent fraud, enforce policies, or protect the safety of our company and customers.
4. Cookies & Website Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us recognize your browser and remember certain information, such as your preferences or pages visited.
Types of Cookies We Use:
- Essential Cookies: Required for the website to function properly (e.g., security, navigation, and contact forms).
- Performance & Analytics Cookies: Used to understand how visitors use our website and to improve performance. For example, we use Google Analytics to collect anonymous usage data such as page views and time on site.
- Preference Cookies: Remember your settings and preferences (e.g., saved form information).
Third-Party Cookies
Some cookies may be set by third-party services we use, like Google Analytics. These providers have their own privacy policies.
How to Manage Cookies
You can control or delete cookies at any time through your browser settings. Most browsers allow you to:
- View which cookies are stored.
- Delete cookies manually.
- Block cookies from being stored.
Please note: Disabling cookies may affect certain features or functionality on our website.
Google Analytics Opt-Out
You can opt out of Google Analytics tracking by installing the browser add-on available at:
https://tools.google.com/dlpage/gaoptout
5. Data Security
We take reasonable measures to protect your personal information, including:
- Using SSL encryption on our website.
- Limiting data access to authorized personnel.
- Relying on QuickBooks’ secure payment systems.
Although we follow best practices, no method of online transmission or storage is 100% secure.
6. Email & SMS Communications
By providing your contact information, you consent to receive communications from us regarding services, updates, or special offers.
You can opt out of promotional messages at any time by:
- Clicking “unsubscribe” in our emails, or
- Replying STOP to text messages.
Service-related notifications (like repair updates or invoices) may still be sent as needed.
7. Your Privacy Rights
You have the right to:
- Access or request a copy of your personal information.
- Request corrections or deletion of your information.
- Opt out of marketing communications.
To exercise these rights, please contact us using the information below.
8. Children’s Privacy
Our website and services are intended for adults and businesses. We do not knowingly collect information from individuals under 13 years old.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services means you accept the revised terms.
10. Contact Us
If you have any questions or requests related to this Privacy Policy, please contact us:
MAC Repairs USA LLC
250 Kelly Island Rd, Martinsburg, WV 25401
Phone: (202) 714-3617
Email: macrepairsusa@gmail.com
Website: https://macrepairsusa.com